Refund and Returns Policy
Last updated: June 2026
1. Overview
This Refund and Returns Policy explains how refunds, cancellations, and returns are handled when using machinezo.co.uk (“we”, “us”, “our”). Our platform primarily provides a directory and advertising service for plant hire and equipment listings, and may also facilitate introductions between users and third-party suppliers.
Because we do not typically supply physical goods or operate direct hire contracts, most transactions are subject to the terms of the relevant third-party supplier.
2. Directory Listings & Digital Services
2.1 Listing Fees
Payments made for:
- Business directory listings
- Featured placements
- Advertising packages
- Subscription-based visibility services
are considered digital services.
2.2 Refund Eligibility
Refunds for digital services may be issued only if:
- The service has not yet gone live or been published, and
- A cancellation request is received within 14 days of purchase (in line with UK Consumer Contracts Regulations, where applicable), and
- No substantial work or promotion has begun.
Once a listing is published or actively promoted, refunds are not guaranteed.
3. Third-Party Plant Hire & Equipment Rentals
machnizo.co.uk does not own, supply, or operate equipment hire services directly.
All rental agreements are made between the customer and the listed supplier.
3.1 Refund Responsibility
Any of the following must be handled directly with the supplier:
- Equipment hire cancellations
- Late delivery or non-delivery
- Equipment condition disputes
- Damage deposits
- Service dissatisfaction
We strongly recommend reviewing the supplier’s own terms before confirming any booking.
4. Cancellations
4.1 User Cancellation of Listings
You may request cancellation of a listing or subscription by contacting us at:
[email protected]
Cancellation will take effect:
- At the end of the current billing period for subscriptions, or
- Immediately if the listing has not yet been activated (where eligible for refund)
4.2 Supplier Bookings
Cancellations of equipment hire bookings must follow the supplier’s cancellation policy.
5. Refund Processing
Where a refund is approved:
- Refunds will be issued to the original payment method only
- Processing time is typically 5–10 business days
- Any transaction fees (e.g., payment gateway charges) may be deducted where applicable
6. Non-Refundable Items
Refunds will not be issued for:
- Fully delivered advertising services already consumed
- Listing upgrades already activated
- Promotional campaigns already run
- User error (e.g., incorrect listing submission details approved and published)
- Third-party hire agreements
7. Disputes
If you believe you are entitled to a refund or have a dispute regarding a listing:
- Contact us first at [email protected]
- Provide full details of the issue and supporting evidence
- We aim to respond within 5 working days
If unresolved, disputes may be subject to UK consumer law or mediation services.
8. Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
9. Contact Information
For all refund or returns enquiries:
machnizo.co.uk Support Team
Email: [email protected]
Website: https://machinezo.co.uk